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A mover is obligated to pick up and deliver shipments on the requested
date or time or during the time period stated on the "Bill
of Lading." This is called "reasonable dispatch."
An inconvenience claim may be filed with the mover should these
dates be missed. The amount of money that this type of claim is
worth equals the expense incurred during the delay in your shipment.
Be sure to keep all receipt's for goods and services during the
delay. Should you wish to file such a claim, it must be done within
9 months of the date of delivery of your shipment. Some movers ship
goods under a different arrangement. They have different guaranteed
pickup and delivery dates. This agreement usually has a different
time period, (30 days). You must file the claim in the time period
given in the mover's tariff. Should the mover respond unfavorably,
you may contact the Federal Highway Administration.
Federal Highway Administration (HPS-10)
Office of Motor Carriers - Room 3100
400 Seventh Street, SW
Washington, DC 20590
Delay Claims
Billing Disputes
Loss and Damaged Claims
When is Arbitration
Appropriate
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